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Delivery times:

Mon / closed

Tue-Fri  / 8am to 3pm

Sat-Sun / 10am- 5pm

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Short summary – If no one is home or at the venue to receive the balloons and we cant find a safe space to leave the balloons. We will attempt to call you to find a solution, if we cant get onto you the balloons will be sent back to our headquarters for someone to collect on the same day. The time will vary depending on our availability. Re-delivery is not available on the same day but we will do our best to attempt a second delivery by the next business day. If you are ordering balloons for a friend, to make the delivery as successful as possible, we recommend confirming with them that they will be home or at the venue between the time slot you selected.

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The long version

• When no one is home or at the venue to receive the delivery (including if you don't hear the doorbells or knocks), a number of actions below will be taken depending on the situation. We will only contact you to request for instructions if we can't find a person to leave your balloons with. Please note that we are unable to call an overseas number and we can only wait for a maximum of 5 minutes at each location to meet delivery deadlines.

• If we leave the balloons with a neighbor or venue patrons we will let you know the person's information via text. If it there is nobody to receive the balloons we will take them back to our headquarters for someone to collect on the same day. If no collection occurs, see below*.

• Given that we have left the balloons with a specific person, but you do not find the balloons where we had left them due to a number of reasons (e.g. balloons were stolen or they popped), we are not obligated to refund. 

• If you have provided an incorrect address (e.g. the address provided doesn't exist or the recipient is not recognized at the delivery address) and we can't get through to you to request for instructions, we will take the balloons back to our headquarters for someone to collect on the same day. If no collection occurs, see below*.

• *If no collection occurs on the same day by the end of our business day, unfortunately we are unable to provide a refund. This is due to the fact that we have made up the balloons and delivery has been attemped.

• Same day redelivery is at the disgretion of the driver on the day. If we are in the area, we can re deliver, but if our deliveries are done for the day, someone will need to collect them.

Failed pickup

• In the event where you fail to collect your balloons at the designated time, the option will be to pick up the next day at a time that suits our staff.

• If you come to collect the next day and find your balloons have gone down or not in 100% condition, we are not obligated to remake.

• No refund will be given if no collection occurs.

Venue deliveries

• Once we have dropped off the balloons at the venue, we will take a photo. Beyond this they are no longer our responsibility. Refund or replacement will not be given on the event where 1) your balloons pop due to the room being too hot, or if it was an outdoor area and the weather is too hot or too windy, or coming in contact with sharp objects 2) your balloons were stolen by other patrons in the venue 3) your balloons have been popped by accident by other patrons or staff in the venue.

Refund and replacement 

• For daily deliveries, all sales are final. No refund will be given on change of mind or event cancellation. Date can be moved if at least 48 hours notice is given.

• Strictly no changes in delivery date, items or note within 24 hour of delivery. Changes prior to this period are subject to availability. If we are unable to deliver at the new date you have requested, no refund will be provided.

• In the event where your balloon pops during transport, we cannot always make a replacement. A refund will be given if we cannot replace.

• A refund will only be provided if 1) we fail to deliver your order on the day 2) have delivered a significantly different product to what you have ordered (slight variation in color is acceptable) . Refund will be given on the cost of the faulty balloon, not including delivery.

Balloon care

• Balloons are sensitive to heat this is the reason not to leave your balloons inside your car or near the heater as they may pop. 

• Be careful of unassuming sharp object inside the house that will potentially pop your balloon, such as chipped paint, cracks on the wall, ceiling fan or objects outside the house such as tree branches, hot metal objects, rough pavement or brick wall.

• Always carry balloons inside a bag on a windy day, otherwise the wind may pull the balloon away causing the latex to tear resulting in balloon popping.

Pricing

• Pricing may change at any time due to price fluctuation from our supplier. To lock in current price, we would suggest to place an order early.

• Should there be any pricing error on our website, we will inform you and we are not obliged to honour the incorrect pricing.